Shipping & Returns

Shipping Policy

Thank you for shopping at Eskala Mountain Sports! We offer a flat rate shipping of $12.00 or free ground shipping on most orders over C$75.00, large and heavy items will have an extra charge or the option to pick up at the store.

All orders are processed within 2-3 business days. Orders are not shipped or delivery on weekends or holidays.

If we are experienced high volume of orders shipments might be delay by few days. Please allow additional days in transit for delivery.if there will be a significant delay in shipment of your order, we will contact via email or telephone

 

Returns

If you are not happy with the purchase Eskala Mountain Sports will accept for return or exchange, on items that are in new condition, unworn, unaltered and free of damage from the customer. For a full refund or exchange, mail out your item within 30 days from the receipt of the original order. Items must be returned with all tags still attached and must be in the original packaging such a shoes box.

Clearance items are FINAL SALE and are not eligible for refund or exchange.

ALL SALES ON CLIMBING AND SAFETY GEAR are FINAL SALE and are not eligible for refund or exchange.